Privacy Policy
Last updated: 2026-01-23
Summary
We collect only what we need to deliver courses and support. We do not sell your personal data.
- We keep data minimal, purpose‑limited, and time‑bound.
- Optional analytics are off by default.
- You have control over your information, including access and deletion rights.
Data We Collect
- Account data: name, email, password hash.
- Usage data: pages visited, interactions, device info.
- Support data: messages you send us.
We may also process metadata generated by your browser or device (for example, IP address truncated or anonymized where feasible, browser type, time zone) to maintain security and service integrity.
Legal Bases for Processing
- Contract: to create and maintain your account and deliver purchased courses.
- Legitimate interests: to secure our services, prevent fraud, and improve performance.
- Consent: for optional features such as analytics cookies.
- Legal obligations: to comply with tax, accounting, or regulatory requirements.
Why We Collect It
- Provide and improve the learning experience.
- Detect abuse and ensure security.
- Respond to support requests.
- Communicate important service updates, billing notices, and policy changes.
- Personalize content such as course recommendations (where permitted).
Data Retention
We retain personal data only as long as necessary for the purposes described above:
- Account data: retained while your account is active and for up to 24 months after closure unless a longer period is required by law.
- Support data: typically 24 months for quality assurance and to resolve follow‑up inquiries.
- Security logs: typically 12 months, or longer if investigating incidents.
- Financial records: retained as required by applicable tax and accounting laws.
Sharing and Disclosure
We do not sell personal data. We share limited data with service providers who process it on our behalf under contractual safeguards and only for the purposes described in this policy.
- Infrastructure and hosting providers for reliable service delivery.
- Email and communication providers to send transactional messages.
- Payment processors for secure payments (we do not store full card numbers).
- Analytics providers when you opt in.
- Authorities when required by law or to protect rights, safety, and integrity.
International Data Transfers
When we transfer data across borders, we rely on appropriate safeguards such as Standard Contractual Clauses, adequacy decisions, or other legally recognized mechanisms. We assess vendor practices and require comparable levels of protection.
Security
We implement technical and organizational measures designed to protect your data, including encryption in transit, access controls, least‑privilege policies, and continuous monitoring. No method is 100% secure, but we work to mitigate risks and respond promptly to incidents.
Cookies
We use strictly necessary cookies for authentication and preferences. Analytics cookies are optional and disabled by default.
- Essential cookies: required for login sessions and security.
- Preference cookies: store settings like contrast mode.
- Analytics cookies: help us understand usage to improve features (only if you opt in).
You can control cookies via your browser settings. Disabling essential cookies may affect core functionality.
Analytics and Tracking
If you opt in, we may use privacy‑respecting analytics to measure engagement and troubleshoot issues. We configure analytics to avoid identifying you directly wherever possible and to honor your choices.
- Analytics are off by default and only enabled with your consent.
- We avoid collecting sensitive categories of data.
- We respect platform‑level privacy controls where applicable.
Do Not Track
We do not track your activity for targeted advertising and strive to honor browser “Do Not Track” or similar signals by keeping optional tracking disabled unless you provide clear consent.
Children’s Privacy
Our services are not directed to children under 16 (or the age required by your jurisdiction). We do not knowingly collect personal data from children. If you believe a child has provided us information, contact us to request deletion.
Your Rights
You can request access, correction, deletion, or export of your data. Contact us at [email protected].
- Access: receive a copy of your personal data.
- Rectification: correct inaccurate or incomplete information.
- Erasure: request deletion where applicable.
- Restriction: limit processing under certain conditions.
- Portability: obtain your data in a portable format.
- Objection: object to certain processing, including direct marketing.
- Withdraw consent: where processing is based on consent.
We will respond to requests within the timeframes required by law. We may verify your identity before fulfilling a request.
How to Exercise Your Rights
Send your request from the email associated with your account, describe the right you wish to exercise, and include any relevant details to help us locate your information. If we cannot fulfill a request, we will explain why.
Region‑Specific Disclosures
EEA/UK
You have rights under the GDPR/UK GDPR. We act as the data controller for the services described here. You may lodge a complaint with your local supervisory authority, but we encourage contacting us first.
California
We do not sell or share personal information for cross‑context behavioral advertising as defined by the CCPA/CPRA. You have rights to know, delete, correct, and limit use of sensitive information, subject to exceptions.
Brazil
We process data under the LGPD legal bases outlined above. You may contact us to exercise your rights as a data subject, including confirmation of processing and access to data.
Data Controller
Synverto is the controller for your personal data in connection with this website and services.
Changes to This Policy
We may update this policy to reflect operational, legal, or regulatory changes. Material changes will be communicated through the service or by email where appropriate. The “Last updated” date indicates the latest revision.
Contact
Email: [email protected] • Phone: +33 1 86 65 12 34